Frequently Asked Questions
Question Topics
Inpatient Unit
Weldmar at Home
Weldmar Community Nursing
TOPIC NAME
How do I set up a JustGiving page in aid of Weldmar?
It’s quick and easy to get a JustGiving page set up for your Weldmar Fundraiser! Log into, or create, your account on the JustGiving website and select ‘Start Fundraising’ on the top menu bar. When asked “What are you raising money for?”, select ‘A Charity’. Search for ‘Weldmar Hospicecare’. You can either select a pre-existing event we have created from the list (for example, our Overseas Trek), or if you are doing your own fundraising challenge or event select ‘Doing your own thing’ at the bottom of the page. Choose your fundraising page URL – this is the link you’ll... Learn more
Read MoreDo I need to be an existing Weldmar patient in order to be referred to Weldmar at Home?
Usually, patients that are seen at home by a member of the Weldmar at Home team will be known to us, most often having been referred earlier and seen at home by a Weldmar Community Nurse. However, we are absolutely committed to ensuring that care can be provided in the home to anyone who has a wish to die in their familiar and comfortable surroundings, so a referral may come to us for patients who, for example, are about to leave hospital without a package of care being in place.
Read MoreDo you use ‘Macmillan nurses’?
Macmillan is a very separate charity to Weldmar, and do not have community specialist palliative care nurses working in West Dorset. Our Weldmar nurses are equally as highly trained in specialist palliative care and work in a very similar way. Their role will be to visit you at home and offer expert symptom management relating to your illness. They will be able to support both you and your family through this very difficult time, talk to you about any fears and worries you have for the future and if you wish, help you to plan ahead.
Read MoreHow can I be referred for complementary therapy?
You can be referred for Complementary Therapy by any member of the Weldmar team who supports you.
Read MoreHow do I change my contact preferences with you?
We like to make it as straightforward as possible to change the way that we contact you as a supporter of Weldmar Hospicecare. Please fill out this form if you would like to change how we contact you, or end communication. You can also read our privacy policy.
Read MoreHow do I make a complaint?
All Weldmar staff are here to help you, and are pleased to receive any ideas, comments, or suggestions you may have for improving our services. We are also anxious to hear if you are unhappy about any aspect of our services so we can make improvements. When a matter is raised, we will try to deal with it promptly. If you would like to make a complaint, please read our complaints procedure.
Read MoreHow long will I stay at the Inpatient Unit?
The average length of stay for patients admitted for symptom control is two weeks, however this is determined by individual need.
Read MoreI have items to donate to your charity shops – will you collect them?
Thank you for supporting Weldmar Hospicecare by donating items for our charity shops! We really appreciate it. Our charity shops do not make collections or deliveries, but our larger outlets do collect larger items such as furniture free of charge in their surrounding areas – these are based in Weymouth, Dorchester (who will collect/deliver from across the west of Dorset), Blandford, and Shaftesbury. Our outlets will also deliver items, but there is a small charge for this service. If you would like to enquire about delivery or collection, please contact your nearest Weldmar Outlet.
Read MoreI would like to volunteer – what do I do?
Firstly, thank you! We couldn’t do what we do without the help and expertise of volunteers. You might like to help out in one of our shops, on reception at our Inpatient Unit, at a fundraising event, or driving patients to appointments. You can find more about becoming part of Team Weldmar here, including the current vacancies we are looking to fill with volunteers. Even if you don’t see an opportunity there that suits you, there is a form to fill in to tell us more about what you would like to do, and we’ll be in touch.
Read MoreIs counselling confidential?
Yes, what is said between you and your counsellor remains confidential with some exceptions such as you being at risk of harm.
Read MoreWhat care does Weldmar at Home provide?
The care provided by Weldmar at Home will vary from patient to patient, to fit in with their needs and requirements. Some people tell us that they value care overnight so that their family can rest. Others tell us that they would like a little bit of help during the day for example with washing, dressing or changing the bed sheets. We don’t do domestic chores such as housework or shopping, but can be there to be with the patient whilst other family members do those chores, if needed.
Read MoreWhat is the visitor policy at your Inpatient Unit?
Patients can welcome their close family and friends to visit them whilst they are staying at the Inpatient Unit.
Read MoreWhat items do you take in your charity shops and outlets – and what can I not donate?
Thank you for considering Weldmar Hospicecare as the charity to donate your items to. We welcome any donations of good quality items – there are only a few things we cannot take. If you would like to check whether we will accept certain items before bringing them in, please contact your nearest Weldmar charity shop or outlet, who will be more than happy to help. The whole area of recycling has changed for all charities. We can no longer dispose of any broken, damaged or unsaleable items. We no longer have anywhere to recycle these goods and, in fact, have... Learn more
Read MoreWill I have to go to the hospice for my last days?
If you are being seen by one of our Weldmar Community Nurse Specialists, they will be able to have conversations with you about where you wish to be cared for towards the end of life. The majority of people choose to stay at home with their family. If this is your choice, then your Weldmar Nurse will help to coordinate this with our Weldmar at Home team to ensure that your needs are met, and help you to remain comfortably at home.
Read MoreHow often will I be seen at home by my Weldmar Community Nurse?
Everyone’s needs are different. Following each consultation, your Weldmar Community Nurse will agree with you the date and time of the next visit. This will be dependent on any difficulties or issues you are facing at that time. Whilst they will visit you at home, sometimes interim assessments are carried out by telephone or Skype consultations.
Read MoreHow can I raise money for Weldmar on Facebook?
Facebook fundraisers are a fantastic way to to fundraise, and best of all they’re very simple to set up! You must set up a Facebook fundraiser on your computer. On your computer, log in to Facebook. On the left, click fundraiser heart coin Fundraisers. Tip: If you can’t see Fundraisers on the left-hand side, then click See more. On the left-hand side, click Raise money. Click Charity. You can either: Scroll to find the charity you want to raise money for Type into the search bar to find the charity you want to raise money for Once you have selected... Learn more
Read MoreWhy do I feel ‘abandoned’ by the hospital when they stopped seeing me and referred me to Weldmar
Sometimes its hard to accept that there is ‘no more hospital treatment’. However a referral to a Weldmar Community Nurse Specialist will give you chance to address some of these feelings. Their role is about helping you to continue to live life in the best way possible and focus on a good quality of life and what that means to you. By addressing some of the difficult symptoms you may experience and the anxious thoughts that you may have, they can help you to do this.
Read MoreCan I refer myself and ask for a visit from one of your nurses?
If you feel this would be appropriate, you would need to talk to either your GP or health care professional involved in your care. If they feel that you meet the criteria for a referral to us, then they can complete a referral form for you. We are not able to accept a self referral.
Read MoreCan Weldmar help me with posters and banners for my fundraising?
Yes we can! If you would like us to create a poster for you for your event, we can certainly do that. Please ensure you provide as much notice as you can, and all the information you would like included. TOP TIP: Whilst you want to include all of the key information about your event, it’s a good idea to keep the number of words as low as possible. Keep it concise and clear. To show that you are supporting Weldmar at your event, we can provide banners and flags, subject to availability. If you would like to find out... Learn more
Read MoreAre meals provided at Wellbeing Sessions?
Light refreshments will be available throughout the sessions. If you are attending a session at the Inpatient Unit, you may wish to take advantage of our Orangery Bistro where refreshments, hot and cold meals and light bites are available between the hours of 12noon and 2pm. You could pre order a meal to enjoy after your morning session or before your afternoon session. There is a varied menu to choose from, at very reasonable prices. Please order at reception.
Read MoreCan I do a Street Collection for Weldmar Hospicecare?
Yes, you can do street collections for Weldmar. However, there are strict guidelines set in place by The Fundraising Regulator which must be followed. In most cases, if you are collecting on public land you will need a licence or permission from the relevant local authority. On private land you will need permission from the person responsible for the site. Information directly from The Fundraising Regulator: While fundraising, you must not: act in any way that might reasonably cause members of the public to be or become startled or anxious; act dishonestly or manipulatively, or deliberately try to make a potential donor feel... Learn more
Read MoreCan I generate a QR code for my JustGiving page to use on posters etc?
Yes you can! Adding a QR code to your posters, leaflets etc, can enable people to quickly access your JustGiving page using the camera on their smartphone, which automatically picks up the link. We would recommend not using QR codes on social media or elsewhere digitally – people will usually be browsing on the device the would scan it from! To obtain a QR code: Set up your JustGiving page (guidance on how to do this is also in this set of common questions). View your page, and add ‘/qrcode’ to the end of the website address in your browser... Learn more
Read MoreCan I just turn up to a Wellbeing Session?
No, you can’t just turn up to a Wellbeing Session, as we need to ensure we have enough support staff to assist with the sessions. It is also important that we do not exceed the capacity of the space we use. With this in mind, we ask that you call to book into a session, if possible, with at least 24 hours’ notice on 01305 215206.
Read MoreCan I see a counsellor/supporter with my loved one/significant other?
Yes, you can see a counsellor with my loved one/significant other.
Read MoreCan I see my counsellor/supporter in person?
Yes, you can meet in person in a room at the Inpatient Unit in Dorchester, or Trimar House in Weymouth.
Read MoreCan I smoke at the Inpatient Unit?
A designated smoking area is available at the Inpatient Unit site for patients only, who are able to use it safely and independently.
Read MoreCan I use cloakroom tickets for a raffle in advance of an event date?
Unfortunately not. For your information: You can sell cloakroom tickets to anyone attending the event. Physical tickets must be provided to participants, the numbers are perforated for you to give the duplicate number to the purchaser. There are no strict requirements for what information must be printed on the tickets, as long as you can identify the winning ones. You have the flexibility to charge any amount for a ticket, and even offer discounted tickets (such as “buy one get one free”). Tickets can also be sold for an incidental lottery to children. Importantly: You would need printed tickets if... Learn more
Read MoreCan my partner attend a Wellbeing Session with me?
Attending our Wellbeing Support Sessions gives you an opportunity to have some time to yourself, to make new friends, and have experiences that are just for you. If you feel anxious about attending alone, you are welcome to bring your partner or carer with you for a coffee visit for your first session (where capacity allows), but after that, we encourage you to come alone, as it is a day specifically for you.
Read MoreCan my pet visit the Inpatient Unit?
Yes, pets are very welcome to visit you on the Inpatient Unit
Read MoreCan relatives stay overnight at the Inpatient Unit?
Marion’s Room We have one family room, Marion’s Room, which features a dining area, a large television and sofas, its own kitchen facilities, bathroom, and will allow family members to stay with loved ones in more comfort. It includes both a patient and visitor bed which can be connected together to create a double bed to allow for a couple and families to be even closer together if needed and the room also has a sofa bed so additional family members can stay too. Double doors lead out onto a patio, and access to the gardens outside our Orangery restaurant. Some... Learn more
Read MoreCan you help me with my mobility and accessing the toilet at a Wellbeing Session?
We can assist with your mobility, whether it be walking alongside you to provide support, or using a wheelchair to help you get around the building. We have plenty of support workers available to assist. In some sites, we have access to hoisting facilities too. An assessment would be carried out by your Weldmar Community Nurse prior to attending, to ensure we could safely meet your mobility needs.
Read MoreDo I need to get undressed for complementary therapy?
Your dignity will be maintained at all times, however therapists are able to adapt or offer other therapies that allow you to remain dressed.
Read MoreDo I need to pay for the services of a physio or occupational therapist?
The services of a physio or occupational therapist, including equipment provision, are completely free of charge.
Read MoreDo you collect/deliver donations at Dorchester Clearance at Poundbury?
We do not accept or collect donations at this outlet. We do however deliver furniture within the postcodes of DT1/DT2/DT6/DT7/DT8. A small charge is made for this service payable when you buy your furniture. Our Dorchester Outlet, just round the corner on the Marabout Trading Estate, does collect and accept donations of items.
Read MoreDo you collect/deliver donations from your charity shops?
Thank you for supporting Weldmar Hospicecare by donating items for us to sell! We really appreciate it. Our shops do not make collections or deliveries, but our larger outlets do collect larger items such as furniture free of charge in their surrounding areas – these are based in Weymouth, Dorchester (who will collect/deliver from across the west of Dorset), Blandford, and Shaftesbury. Our outlets will also deliver items, but there is a small charge for this service. If you would like to enquire about delivery or collection, please contact your nearest Weldmar Outlet.
Read MoreDo you collect/deliver donations from your outlet in Blandford?
We will come out and look at your items for sell, and if they are in good, clean, sellable condition with the correct fire labels on soft furnishings we will take the items away that day.
Read MoreDo you collect/deliver donations from your outlet in Shaftesbury?
We will collect furniture donations subject to inspection and our area covered extends to Sherborne, Tisbury, Mere, Zeals and Wincanton. We deliver within the area for a minimum charge of £15, which increases depending upon the area to be delivered to.
Read MoreDo you collect/deliver donations from your outlet on the Granby in Weymouth?
We can collect and deliver items. Furniture collection is free. Delivery of items is from £15 (any items). We collect items in the Weymouth & Portland area – our collection areas are DT3/4/5
Read MoreDo you collect/deliver donations from your outlet on the Marabout in Dorchester?
We collect items of furniture from DT1/DT2/Dt6/DT7/DT8. We will come out and look at your items for sell, and if they are in good, clean, sellable condition with the correct fire labels on soft furnishings we will take the items away that day. This is down to the drivers discretion if we take the items. We deliver items of furniture that are bought in our outlet to customers homes, a small charge is made for this service payable when you buy your furniture.
Read MoreDo you work with my oncologist?
If you are still being seen by your oncologist, then our nurses do liaise with both them and your hospital clinical nurse specialist, if there are any concerns that they feel they need to be aware of, or symptoms that would best be addressed by a further hospital review or intervention.
Read MoreHow can I access the service for input from a Physiotherapist or an Occupational Therapist?
You should talk to your Weldmar Community Nurse or GP about being referred to our team for an assessment.
Read MoreHow can I promote my event online?
Facebook groups are a great way to promote your event! We recommend sharing your event into Dorset event groups (for example, Dorset Music Events, What’s on in Dorset, Things to do in Dorset), and in local village and town news/community groups that are close to where your event is taking place. We also have our very own Weldmar Hospicecare Supporters and Fundraisers where you can share your event with other Weldmar supporters! You can also add your event on to the Dorset Echo website (for free!). All you need to do is complete this form from the Dorset Echo website... Learn more
Read MoreHow do I get in touch to arrange a counselling session?
You can contact Weldmar Hospicecare directly, via our Inpatient Unit reception.
Read MoreHow long will I be able to use the Weldmar at Home service?
This really depends on your situation. As with all of our services, we put together an individualised plan based on your needs, and any other packages of care that are available. Even if the care moves to another provider, Weldmar will still be involved in your care at home through your Weldmar Community Nurse.
Read MoreHow long will each Weldmar at Home visit be?
This really depends on your needs at the time. The minimum amount of time a member of the Weldmer at Home team will spend with you is about sixty minutes, but they could be with you for a number of hours if required.
Read MoreHow many Wellbeing Sessions can I attend each week?
You can choose up to two sessions to attend each week, depending on which activities you are interested in. Your attendance will be reviewed regularly, and if/when you no longer need us to meet your specialist needs, we may discharge you from the service. Of course, you will be involved in this review.
Read MoreHow many complementary therapy sessions can I have?
You can normally have a block of 6 therapy sessions, but this can be extended.
Read MoreHow many counselling sessions will I have?
You are offered an initial six sessions counselling session, which can be extended in some circumstances.
Read MoreHow often will I see a member of the Weldmar at Home team?
As with all of our services, the care that our Weldmar at Home team provides is very much as individual as you are. That means we assess what you need and how Weldmar at Home can help, and then see you as often as necessary. This could be either a couple of times a day, a couple of times a week, or somewhere in between.
Read MoreI can’t drive – do you provide transport to Wellbeing Sessions?
For patients who are unable to get themselves to our sessions, whether by driving themselves, or getting a lift with family, transport can be provided where capacity allows. We have a minibus, and make good use of volunteer car drivers to bring our patients to us where appropriate. A transport assessment would be completed by your Weldmar Community Nurse prior to attending, to ensure we can safely meet your transport needs.
Read MoreIf I want to find out about volunteering in a Weldmar charity shop, who do I ask for?
Great! Thank you for considering sparing your time to help us. Volunteers are vital in our shops to enable us to keep Weldmar’s services going. Please pop into the Weldmar Hospicecare shop or outlet that you would like to volunteer at, and ask to speak to the manager or deputy manager. Alternatively, you can get fill out our Volunteer Expression of Interest form at a convenient time.
Read MoreIs internet access available at the Inpatient Unit?
Yes, Wi-fi access is available free of charge for all patients and visitors.
Read MoreIs this complementary therapy service available to carers?
Yes, complementary therapies are available for patients, their carers and bereaved family members.
Read MoreWhat complementary therapies are available?
The complementary therapies that are available will be discussed with you in an initial consultation when we look at your needs and suggest what treatments may be most beneficial.
Read MoreWhat if I need to cancel my complementary therapy appointment?
If you need to cancel your complementary therapy appointment, you can do so by either contacting your therapist directly or ring our Inpatient Unit reception.
Read MoreWhat items can I not donate?
The whole area of recycling has changed for all Charities. We can no longer dispose of any broken, damaged or unsaleable items. We no longer have anywhere to recycle these goods and, in fact, have to PAY to have them taken away. We are, therefore, having to be more restrictive on what donations we can accept. This list should help identify items we cannot accept. If in doubt please ask the Store Manager or one of our sales staff. Broken or Chipped China & Glassware Broken or Incomplete Toys / Games Soiled or Damaged Linens / Curtains Soiled or Damaged Clothing... Learn more
Read MoreWhat shall I bring with me for my stay at the Inpatient Unit?
Please bring any current medication that you are taking, as well as mobility aids, phone and charger, day clothes, nightwear and toiletries, as well as any personal item you may want to bring along.
Read MoreWhen can I drop off items that I want to donate?
Whilst we are extremely grateful for your kindness and generosity when considering us for your donation of items, it is really important that you only drop goods off to us during our opening hours. Unfortunately, we cannot accept any donation that has been left outside, and it costs us time and money to dispose of them. Dropping off your items during opening hours also ensures that we can add Gift Aid your items (if you are eligible), meaning we can claim an extra 25% of their sale value! If you are unsure about whether we can take particular items, or... Learn more
Read MoreWhen can I drop off items that I would like to donate?
Whilst we are extremely grateful for your kindness and generosity when considering us for your donation of items, it is really important that you only drop goods off to us during the hours specified below. Unfortunately, we cannot accept any donation that has been left outside, and it costs us time and money to dispose of them. At Blandford Outlet, we only accept donations on Monday, Wednesday, and Friday, between 9am and 4pm. Dropping off your items during opening hours also ensures that we can add Gift Aid your items (if you are eligible), meaning we can claim an extra... Learn more
Read MoreWhere are the nearest places to park at your Blandford Outlet?
The nearest places to park at our Blandford Outlet is outside the front of outlet at Glenmore Business Park.
Read MoreWhere are the nearest places to park at your Clearance Outlet at Poundbury?
We have onsite parking available at our Clearance Outlet at Poundbury. There are a total of 7 car park spaces.
Read MoreWhere are the nearest places to park for your Brownlow Street shop in Weymouth?
The nearest places to park for our Brownlow Street Shop in Weymouth is right outside for a maximum time of 1 hour.
Read MoreWhere are the nearest places to park for your Dorchester Bookshop?
The street is pedestrianised although there is parking available in adjacent streets – Trinity Street and Charles Street car-parks are nearest.
Read MoreWhere are the nearest places to park for your Dorchester Outlet at the Marabout?
We have 6 customer spaces outside the front of our building, but if these are full we have overflow parking around the back of the building. If you are facing up the hill, take a left at the post box, left again and follow the road round to the back of the building.
Read MoreWhere are the nearest places to park for your Shaftesbury Outlet?
We have car parking on site at our Shaftesbury Outlet.
Read MoreWhere are the nearest places to park for your Weymouth Outlet on the Granby?
There is parking directly outside our Weldmar Weymouth Outlet store on the Grandby.
Read MoreWhere are the nearest places to park for your charity shop at Lodmoor in Weymouth?
We don’t have any parking on site but plenty of near roadside parking close to the store.
Read MoreWhere are the nearest places to park for your charity shop at St George’s Street, Weymouth?
There is parking in St George’s Street for 1 hour, otherwise the Harbourside Car Park, Britannia mumti-storey, or on street parking on the Esplanade near the King’s Statue is nearest.
Read MoreWhere are the nearest places to park for your charity shop in Beaminster?
There is no parking directly outside the shop, however there is parking in The Square, Yarn Barton and some off street parking around the town.
Read MoreWhere are the nearest places to park for your charity shop in Gillingham?
No parking directly outside but there are parking bays a little further up the street. The town’s main car park (High Street Car Park) is just across the road from the shop.
Read MoreWhere are the nearest places to park for your charity shop in Lyme Regis?
There is no parking directly outside the shop. There is hourly parking opposite, park outside first thing in the morning. The nearest car park is the NCP Lyme Regis Pitthouse Car Park (Between Tesco and Boots). There are lots of other nearby car parks around.
Read MoreWhere are the nearest places to park for your charity shop in Sherborne?
There is no direct parking outside, but there is a loading bay nearby. The nearest car park is Culverhayes Car Park.
Read MoreWhere are the nearest places to park for your charity shop in St Thomas Street, Weymouth?
We have car access for larger donations at our back door in St. Nicholas Street. There are a number of car parks in Weymouth which allows for you to easily access the town centre. The nearest to our charity shop in St. Thomas Street in Weymouth is either the Harbourside Car Park or the Britannia multi-storey.
Read MoreWhere are the nearest places to park for your charity shop in Swanage?
There is no direct parking outside. The closest car park is Broad Road Car Park.
Read MoreWhere are the nearest places to park for your charity shop in Wareham?
There is is parking outside but it is on street parking and can be limited.
Read MoreWhere are the nearest places to park for your charity shop in Wimborne?
The nearest places to park for our charity shop in Wimborne is parking directly outside the shop, but this is restricted to half an hour.
Read MoreWhere are the nearest places to park for your charity shop in Wool?
There are 2 designated parking spaces outside, plus free parking space opposite the shop. Nearby roads also have ample free street parking.
Read MoreWhere are the nearest places to park for your charity shop in Wyke Regis?
There is no parking directly outside the shop. There are sometimes spaces available on Gallwey Road depending on residents, otherwise limited parking on the main road.
Read MoreWhere are the nearest places to park for your charity shop in the Marketplace, Blandford?
We have parking available at the back of the shop to unload donations. The nearest car park is the Marsh & Ham Car Park (Morrisons).
Read MoreWhere are the nearest places to park for your charity shop on East Street, Bridport?
We have on-street parking outside. We are also a short walk from the town’s main car parks.
Read MoreWhere are the nearest places to park for your charity shop on Portland?
There is on street parking directly outside the shop and a free council carpark less than five minutes walk away. We also have a bus stop less than a minute away with a frequent service to and from Weymouth.
Read MoreWhere are the nearest places to park for your charity shop on Trinity Street, Dorchester?
There is a layby outside of shop with Double Yellow Lines. The nearest carpark is the local Co op or Metered on street parking.
Read MoreWhere are the nearest places to park for your shop on South Street, Bridport?
Unfortunately, we don’t provide parking but there is a carpark 100 yards across the road for short or long stay hours.
Read MoreWhere do the complementary therapies take place?
Complementary therapies may take place in the Inpatient Unit in Dorchester, outpatient clinics, Day Services or within patient’s own homes.
Read MoreWhere will I been seen by a physio or occupational therapist?
The team work with people whilst they are staying in our Inpatient Unit, attending Day Services, or they visit them at home.
Read MoreWho can attend Wellbeing Sessions?
Our sessions are open to patients, their carers or family members, and those experiencing bereavement. The sessions offer opportunities to meet like-minded people, receive peer support in a relaxed group environment, and build friendships and networks to continue beyond the sessions. There will also be a team of support workers and volunteers facilitating the sessions, always ready to provide a listening ear.
Read MoreWho do you provide your physio and occupational therapy services to?
We provide physio and occupational therapy services to anyone with a palliative care need who has been referred to Weldmar Hospicecare.
Read MoreWho works within the Allied Health Professionals team?
We have two Physiotherapists, three Occupational Therapists, and an AHP (Allied Health Profession) Assistant Practitioner.
Read MoreWill I always see the same member of the Weldmar at Home team?
It’s likely that you will see more than one of us during the time of your care. We are a small team, and you may see two or three of us depending on how long you’re being supported by the service, but it’s certainly not a case of someone new every time. We have put together a small pack so that you can get to know the different members of the team.
Read MoreWill my family also be supported by Weldmar at Home?
Yes. The care provided in the home by a member of the Weldmar at Home team is, of course, for the patient, but they are also there to listen to any concerns or worries from loved ones, and answer any questions. If necessary, family members and loved ones can be referred to our Family Support Services team.
Read MoreCommon Questions
How do I set up a JustGiving page in aid of Weldmar?
It’s quick and easy to get a JustGiving page set up for your Weldmar Fundraiser! Log into, or create, your account on the JustGiving website and select ‘Start Fundraising’ on the top menu bar. When asked “What are you raising money for?”, select ‘A Charity’. Search for ‘Weldmar Hospicecare’. You can either select a pre-existing event we have created from the list (for example, our Overseas Trek), or if you are doing your own fundraising challenge or event select ‘Doing your own thing’ at the bottom of the page. Choose your fundraising page URL – this is the link you’ll... Learn more
Read MoreDo I need to be an existing Weldmar patient in order to be referred to Weldmar at Home?
Usually, patients that are seen at home by a member of the Weldmar at Home team will be known to us, most often having been referred earlier and seen at home by a Weldmar Community Nurse. However, we are absolutely committed to ensuring that care can be provided in the home to anyone who has a wish to die in their familiar and comfortable surroundings, so a referral may come to us for patients who, for example, are about to leave hospital without a package of care being in place.
Read MoreDo you use ‘Macmillan nurses’?
Macmillan is a very separate charity to Weldmar, and do not have community specialist palliative care nurses working in West Dorset. Our Weldmar nurses are equally as highly trained in specialist palliative care and work in a very similar way. Their role will be to visit you at home and offer expert symptom management relating to your illness. They will be able to support both you and your family through this very difficult time, talk to you about any fears and worries you have for the future and if you wish, help you to plan ahead.
Read MoreHow can I be referred for complementary therapy?
You can be referred for Complementary Therapy by any member of the Weldmar team who supports you.
Read MoreHow do I change my contact preferences with you?
We like to make it as straightforward as possible to change the way that we contact you as a supporter of Weldmar Hospicecare. Please fill out this form if you would like to change how we contact you, or end communication. You can also read our privacy policy.
Read MoreHow do I make a complaint?
All Weldmar staff are here to help you, and are pleased to receive any ideas, comments, or suggestions you may have for improving our services. We are also anxious to hear if you are unhappy about any aspect of our services so we can make improvements. When a matter is raised, we will try to deal with it promptly. If you would like to make a complaint, please read our complaints procedure.
Read MoreHow long will I stay at the Inpatient Unit?
The average length of stay for patients admitted for symptom control is two weeks, however this is determined by individual need.
Read MoreRelated Questions
I have items to donate to your charity shops – will you collect them?
Thank you for supporting Weldmar Hospicecare by donating items for our charity shops! We really appreciate it. Our charity shops do not make collections or deliveries, but our larger outlets do collect larger items such as furniture free of charge in their surrounding areas – these are based in Weymouth, Dorchester (who will collect/deliver from across the west of Dorset), Blandford, and Shaftesbury. Our outlets will also deliver items, but there is a small charge for this service. If you would like to enquire about delivery or collection, please contact your nearest Weldmar Outlet.
Read MoreI would like to volunteer – what do I do?
Firstly, thank you! We couldn’t do what we do without the help and expertise of volunteers. You might like to help out in one of our shops, on reception at our Inpatient Unit, at a fundraising event, or driving patients to appointments. You can find more about becoming part of Team Weldmar here, including the current vacancies we are looking to fill with volunteers. Even if you don’t see an opportunity there that suits you, there is a form to fill in to tell us more about what you would like to do, and we’ll be in touch.
Read MoreIs counselling confidential?
Yes, what is said between you and your counsellor remains confidential with some exceptions such as you being at risk of harm.
Read MoreRelated Questions
What care does Weldmar at Home provide?
The care provided by Weldmar at Home will vary from patient to patient, to fit in with their needs and requirements. Some people tell us that they value care overnight so that their family can rest. Others tell us that they would like a little bit of help during the day for example with washing, dressing or changing the bed sheets. We don’t do domestic chores such as housework or shopping, but can be there to be with the patient whilst other family members do those chores, if needed.
Read MoreWhat is the visitor policy at your Inpatient Unit?
Patients can welcome their close family and friends to visit them whilst they are staying at the Inpatient Unit.
Read MoreRelated Questions
What items do you take in your charity shops and outlets – and what can I not donate?
Thank you for considering Weldmar Hospicecare as the charity to donate your items to. We welcome any donations of good quality items – there are only a few things we cannot take. If you would like to check whether we will accept certain items before bringing them in, please contact your nearest Weldmar charity shop or outlet, who will be more than happy to help. The whole area of recycling has changed for all charities. We can no longer dispose of any broken, damaged or unsaleable items. We no longer have anywhere to recycle these goods and, in fact, have... Learn more
Read MoreWill I have to go to the hospice for my last days?
If you are being seen by one of our Weldmar Community Nurse Specialists, they will be able to have conversations with you about where you wish to be cared for towards the end of life. The majority of people choose to stay at home with their family. If this is your choice, then your Weldmar Nurse will help to coordinate this with our Weldmar at Home team to ensure that your needs are met, and help you to remain comfortably at home.
Read MoreHow often will I be seen at home by my Weldmar Community Nurse?
Everyone’s needs are different. Following each consultation, your Weldmar Community Nurse will agree with you the date and time of the next visit. This will be dependent on any difficulties or issues you are facing at that time. Whilst they will visit you at home, sometimes interim assessments are carried out by telephone or Skype consultations.
Read MoreHow can I raise money for Weldmar on Facebook?
Facebook fundraisers are a fantastic way to to fundraise, and best of all they’re very simple to set up! You must set up a Facebook fundraiser on your computer. On your computer, log in to Facebook. On the left, click fundraiser heart coin Fundraisers. Tip: If you can’t see Fundraisers on the left-hand side, then click See more. On the left-hand side, click Raise money. Click Charity. You can either: Scroll to find the charity you want to raise money for Type into the search bar to find the charity you want to raise money for Once you have selected... Learn more
Read MoreWhy do I feel ‘abandoned’ by the hospital when they stopped seeing me and referred me to Weldmar
Sometimes its hard to accept that there is ‘no more hospital treatment’. However a referral to a Weldmar Community Nurse Specialist will give you chance to address some of these feelings. Their role is about helping you to continue to live life in the best way possible and focus on a good quality of life and what that means to you. By addressing some of the difficult symptoms you may experience and the anxious thoughts that you may have, they can help you to do this.
Read MoreCan I refer myself and ask for a visit from one of your nurses?
If you feel this would be appropriate, you would need to talk to either your GP or health care professional involved in your care. If they feel that you meet the criteria for a referral to us, then they can complete a referral form for you. We are not able to accept a self referral.
Read MoreCan Weldmar help me with posters and banners for my fundraising?
Yes we can! If you would like us to create a poster for you for your event, we can certainly do that. Please ensure you provide as much notice as you can, and all the information you would like included. TOP TIP: Whilst you want to include all of the key information about your event, it’s a good idea to keep the number of words as low as possible. Keep it concise and clear. To show that you are supporting Weldmar at your event, we can provide banners and flags, subject to availability. If you would like to find out... Learn more
Read MoreAre meals provided at Wellbeing Sessions?
Light refreshments will be available throughout the sessions. If you are attending a session at the Inpatient Unit, you may wish to take advantage of our Orangery Bistro where refreshments, hot and cold meals and light bites are available between the hours of 12noon and 2pm. You could pre order a meal to enjoy after your morning session or before your afternoon session. There is a varied menu to choose from, at very reasonable prices. Please order at reception.
Read MoreCan I do a Street Collection for Weldmar Hospicecare?
Yes, you can do street collections for Weldmar. However, there are strict guidelines set in place by The Fundraising Regulator which must be followed. In most cases, if you are collecting on public land you will need a licence or permission from the relevant local authority. On private land you will need permission from the person responsible for the site. Information directly from The Fundraising Regulator: While fundraising, you must not: act in any way that might reasonably cause members of the public to be or become startled or anxious; act dishonestly or manipulatively, or deliberately try to make a potential donor feel... Learn more
Read MoreCan I generate a QR code for my JustGiving page to use on posters etc?
Yes you can! Adding a QR code to your posters, leaflets etc, can enable people to quickly access your JustGiving page using the camera on their smartphone, which automatically picks up the link. We would recommend not using QR codes on social media or elsewhere digitally – people will usually be browsing on the device the would scan it from! To obtain a QR code: Set up your JustGiving page (guidance on how to do this is also in this set of common questions). View your page, and add ‘/qrcode’ to the end of the website address in your browser... Learn more
Read MoreCan I just turn up to a Wellbeing Session?
No, you can’t just turn up to a Wellbeing Session, as we need to ensure we have enough support staff to assist with the sessions. It is also important that we do not exceed the capacity of the space we use. With this in mind, we ask that you call to book into a session, if possible, with at least 24 hours’ notice on 01305 215206.
Read MoreCan I see a counsellor/supporter with my loved one/significant other?
Yes, you can see a counsellor with my loved one/significant other.
Read MoreRelated Questions
Can I see my counsellor/supporter in person?
Yes, you can meet in person in a room at the Inpatient Unit in Dorchester, or Trimar House in Weymouth.
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Can I smoke at the Inpatient Unit?
A designated smoking area is available at the Inpatient Unit site for patients only, who are able to use it safely and independently.
Read MoreCan I use cloakroom tickets for a raffle in advance of an event date?
Unfortunately not. For your information: You can sell cloakroom tickets to anyone attending the event. Physical tickets must be provided to participants, the numbers are perforated for you to give the duplicate number to the purchaser. There are no strict requirements for what information must be printed on the tickets, as long as you can identify the winning ones. You have the flexibility to charge any amount for a ticket, and even offer discounted tickets (such as “buy one get one free”). Tickets can also be sold for an incidental lottery to children. Importantly: You would need printed tickets if... Learn more
Read MoreCan my partner attend a Wellbeing Session with me?
Attending our Wellbeing Support Sessions gives you an opportunity to have some time to yourself, to make new friends, and have experiences that are just for you. If you feel anxious about attending alone, you are welcome to bring your partner or carer with you for a coffee visit for your first session (where capacity allows), but after that, we encourage you to come alone, as it is a day specifically for you.
Read MoreCan my pet visit the Inpatient Unit?
Yes, pets are very welcome to visit you on the Inpatient Unit
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Can relatives stay overnight at the Inpatient Unit?
Marion’s Room We have one family room, Marion’s Room, which features a dining area, a large television and sofas, its own kitchen facilities, bathroom, and will allow family members to stay with loved ones in more comfort. It includes both a patient and visitor bed which can be connected together to create a double bed to allow for a couple and families to be even closer together if needed and the room also has a sofa bed so additional family members can stay too. Double doors lead out onto a patio, and access to the gardens outside our Orangery restaurant. Some... Learn more
Read MoreCan you help me with my mobility and accessing the toilet at a Wellbeing Session?
We can assist with your mobility, whether it be walking alongside you to provide support, or using a wheelchair to help you get around the building. We have plenty of support workers available to assist. In some sites, we have access to hoisting facilities too. An assessment would be carried out by your Weldmar Community Nurse prior to attending, to ensure we could safely meet your mobility needs.
Read MoreDo I need to get undressed for complementary therapy?
Your dignity will be maintained at all times, however therapists are able to adapt or offer other therapies that allow you to remain dressed.
Read MoreDo I need to pay for the services of a physio or occupational therapist?
The services of a physio or occupational therapist, including equipment provision, are completely free of charge.
Read MoreDo you collect/deliver donations at Dorchester Clearance at Poundbury?
We do not accept or collect donations at this outlet. We do however deliver furniture within the postcodes of DT1/DT2/DT6/DT7/DT8. A small charge is made for this service payable when you buy your furniture. Our Dorchester Outlet, just round the corner on the Marabout Trading Estate, does collect and accept donations of items.
Read MoreDo you collect/deliver donations from your charity shops?
Thank you for supporting Weldmar Hospicecare by donating items for us to sell! We really appreciate it. Our shops do not make collections or deliveries, but our larger outlets do collect larger items such as furniture free of charge in their surrounding areas – these are based in Weymouth, Dorchester (who will collect/deliver from across the west of Dorset), Blandford, and Shaftesbury. Our outlets will also deliver items, but there is a small charge for this service. If you would like to enquire about delivery or collection, please contact your nearest Weldmar Outlet.
Read MoreDo you collect/deliver donations from your outlet in Blandford?
We will come out and look at your items for sell, and if they are in good, clean, sellable condition with the correct fire labels on soft furnishings we will take the items away that day.
Read MoreDo you collect/deliver donations from your outlet in Shaftesbury?
We will collect furniture donations subject to inspection and our area covered extends to Sherborne, Tisbury, Mere, Zeals and Wincanton. We deliver within the area for a minimum charge of £15, which increases depending upon the area to be delivered to.
Read MoreDo you collect/deliver donations from your outlet on the Granby in Weymouth?
We can collect and deliver items. Furniture collection is free. Delivery of items is from £15 (any items). We collect items in the Weymouth & Portland area – our collection areas are DT3/4/5
Read MoreDo you collect/deliver donations from your outlet on the Marabout in Dorchester?
We collect items of furniture from DT1/DT2/Dt6/DT7/DT8. We will come out and look at your items for sell, and if they are in good, clean, sellable condition with the correct fire labels on soft furnishings we will take the items away that day. This is down to the drivers discretion if we take the items. We deliver items of furniture that are bought in our outlet to customers homes, a small charge is made for this service payable when you buy your furniture.
Read MoreDo you work with my oncologist?
If you are still being seen by your oncologist, then our nurses do liaise with both them and your hospital clinical nurse specialist, if there are any concerns that they feel they need to be aware of, or symptoms that would best be addressed by a further hospital review or intervention.
Read MoreHow can I access the service for input from a Physiotherapist or an Occupational Therapist?
You should talk to your Weldmar Community Nurse or GP about being referred to our team for an assessment.
Read MoreRelated Questions
How can I promote my event online?
Facebook groups are a great way to promote your event! We recommend sharing your event into Dorset event groups (for example, Dorset Music Events, What’s on in Dorset, Things to do in Dorset), and in local village and town news/community groups that are close to where your event is taking place. We also have our very own Weldmar Hospicecare Supporters and Fundraisers where you can share your event with other Weldmar supporters! You can also add your event on to the Dorset Echo website (for free!). All you need to do is complete this form from the Dorset Echo website... Learn more
Read MoreHow do I get in touch to arrange a counselling session?
You can contact Weldmar Hospicecare directly, via our Inpatient Unit reception.
Read MoreRelated Questions
How long will I be able to use the Weldmar at Home service?
This really depends on your situation. As with all of our services, we put together an individualised plan based on your needs, and any other packages of care that are available. Even if the care moves to another provider, Weldmar will still be involved in your care at home through your Weldmar Community Nurse.
Read MoreHow long will each Weldmar at Home visit be?
This really depends on your needs at the time. The minimum amount of time a member of the Weldmer at Home team will spend with you is about sixty minutes, but they could be with you for a number of hours if required.
Read MoreHow many Wellbeing Sessions can I attend each week?
You can choose up to two sessions to attend each week, depending on which activities you are interested in. Your attendance will be reviewed regularly, and if/when you no longer need us to meet your specialist needs, we may discharge you from the service. Of course, you will be involved in this review.
Read MoreHow many complementary therapy sessions can I have?
You can normally have a block of 6 therapy sessions, but this can be extended.
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How many counselling sessions will I have?
You are offered an initial six sessions counselling session, which can be extended in some circumstances.
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How often will I see a member of the Weldmar at Home team?
As with all of our services, the care that our Weldmar at Home team provides is very much as individual as you are. That means we assess what you need and how Weldmar at Home can help, and then see you as often as necessary. This could be either a couple of times a day, a couple of times a week, or somewhere in between.
Read MoreI can’t drive – do you provide transport to Wellbeing Sessions?
For patients who are unable to get themselves to our sessions, whether by driving themselves, or getting a lift with family, transport can be provided where capacity allows. We have a minibus, and make good use of volunteer car drivers to bring our patients to us where appropriate. A transport assessment would be completed by your Weldmar Community Nurse prior to attending, to ensure we can safely meet your transport needs.
Read MoreIf I want to find out about volunteering in a Weldmar charity shop, who do I ask for?
Great! Thank you for considering sparing your time to help us. Volunteers are vital in our shops to enable us to keep Weldmar’s services going. Please pop into the Weldmar Hospicecare shop or outlet that you would like to volunteer at, and ask to speak to the manager or deputy manager. Alternatively, you can get fill out our Volunteer Expression of Interest form at a convenient time.
Read MoreIs internet access available at the Inpatient Unit?
Yes, Wi-fi access is available free of charge for all patients and visitors.
Read MoreRelated Questions
Is this complementary therapy service available to carers?
Yes, complementary therapies are available for patients, their carers and bereaved family members.
Read MoreRelated Questions
What complementary therapies are available?
The complementary therapies that are available will be discussed with you in an initial consultation when we look at your needs and suggest what treatments may be most beneficial.
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What if I need to cancel my complementary therapy appointment?
If you need to cancel your complementary therapy appointment, you can do so by either contacting your therapist directly or ring our Inpatient Unit reception.
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What items can I not donate?
The whole area of recycling has changed for all Charities. We can no longer dispose of any broken, damaged or unsaleable items. We no longer have anywhere to recycle these goods and, in fact, have to PAY to have them taken away. We are, therefore, having to be more restrictive on what donations we can accept. This list should help identify items we cannot accept. If in doubt please ask the Store Manager or one of our sales staff. Broken or Chipped China & Glassware Broken or Incomplete Toys / Games Soiled or Damaged Linens / Curtains Soiled or Damaged Clothing... Learn more
Read MoreWhat shall I bring with me for my stay at the Inpatient Unit?
Please bring any current medication that you are taking, as well as mobility aids, phone and charger, day clothes, nightwear and toiletries, as well as any personal item you may want to bring along.
Read MoreRelated Questions
When can I drop off items that I want to donate?
Whilst we are extremely grateful for your kindness and generosity when considering us for your donation of items, it is really important that you only drop goods off to us during our opening hours. Unfortunately, we cannot accept any donation that has been left outside, and it costs us time and money to dispose of them. Dropping off your items during opening hours also ensures that we can add Gift Aid your items (if you are eligible), meaning we can claim an extra 25% of their sale value! If you are unsure about whether we can take particular items, or... Learn more
Read MoreWhen can I drop off items that I would like to donate?
Whilst we are extremely grateful for your kindness and generosity when considering us for your donation of items, it is really important that you only drop goods off to us during the hours specified below. Unfortunately, we cannot accept any donation that has been left outside, and it costs us time and money to dispose of them. At Blandford Outlet, we only accept donations on Monday, Wednesday, and Friday, between 9am and 4pm. Dropping off your items during opening hours also ensures that we can add Gift Aid your items (if you are eligible), meaning we can claim an extra... Learn more
Read MoreWhere are the nearest places to park at your Blandford Outlet?
The nearest places to park at our Blandford Outlet is outside the front of outlet at Glenmore Business Park.
Read MoreWhere are the nearest places to park at your Clearance Outlet at Poundbury?
We have onsite parking available at our Clearance Outlet at Poundbury. There are a total of 7 car park spaces.
Read MoreWhere are the nearest places to park for your Brownlow Street shop in Weymouth?
The nearest places to park for our Brownlow Street Shop in Weymouth is right outside for a maximum time of 1 hour.
Read MoreWhere are the nearest places to park for your Dorchester Bookshop?
The street is pedestrianised although there is parking available in adjacent streets – Trinity Street and Charles Street car-parks are nearest.
Read MoreWhere are the nearest places to park for your Dorchester Outlet at the Marabout?
We have 6 customer spaces outside the front of our building, but if these are full we have overflow parking around the back of the building. If you are facing up the hill, take a left at the post box, left again and follow the road round to the back of the building.
Read MoreWhere are the nearest places to park for your Shaftesbury Outlet?
We have car parking on site at our Shaftesbury Outlet.
Read MoreWhere are the nearest places to park for your Weymouth Outlet on the Granby?
There is parking directly outside our Weldmar Weymouth Outlet store on the Grandby.
Read MoreWhere are the nearest places to park for your charity shop at Lodmoor in Weymouth?
We don’t have any parking on site but plenty of near roadside parking close to the store.
Read MoreWhere are the nearest places to park for your charity shop at St George’s Street, Weymouth?
There is parking in St George’s Street for 1 hour, otherwise the Harbourside Car Park, Britannia mumti-storey, or on street parking on the Esplanade near the King’s Statue is nearest.
Read MoreWhere are the nearest places to park for your charity shop in Beaminster?
There is no parking directly outside the shop, however there is parking in The Square, Yarn Barton and some off street parking around the town.
Read MoreWhere are the nearest places to park for your charity shop in Gillingham?
No parking directly outside but there are parking bays a little further up the street. The town’s main car park (High Street Car Park) is just across the road from the shop.
Read MoreWhere are the nearest places to park for your charity shop in Lyme Regis?
There is no parking directly outside the shop. There is hourly parking opposite, park outside first thing in the morning. The nearest car park is the NCP Lyme Regis Pitthouse Car Park (Between Tesco and Boots). There are lots of other nearby car parks around.
Read MoreWhere are the nearest places to park for your charity shop in Sherborne?
There is no direct parking outside, but there is a loading bay nearby. The nearest car park is Culverhayes Car Park.
Read MoreWhere are the nearest places to park for your charity shop in St Thomas Street, Weymouth?
We have car access for larger donations at our back door in St. Nicholas Street. There are a number of car parks in Weymouth which allows for you to easily access the town centre. The nearest to our charity shop in St. Thomas Street in Weymouth is either the Harbourside Car Park or the Britannia multi-storey.
Read MoreWhere are the nearest places to park for your charity shop in Swanage?
There is no direct parking outside. The closest car park is Broad Road Car Park.
Read MoreWhere are the nearest places to park for your charity shop in Wareham?
There is is parking outside but it is on street parking and can be limited.
Read MoreWhere are the nearest places to park for your charity shop in Wimborne?
The nearest places to park for our charity shop in Wimborne is parking directly outside the shop, but this is restricted to half an hour.
Read MoreWhere are the nearest places to park for your charity shop in Wool?
There are 2 designated parking spaces outside, plus free parking space opposite the shop. Nearby roads also have ample free street parking.
Read MoreWhere are the nearest places to park for your charity shop in Wyke Regis?
There is no parking directly outside the shop. There are sometimes spaces available on Gallwey Road depending on residents, otherwise limited parking on the main road.
Read MoreWhere are the nearest places to park for your charity shop in the Marketplace, Blandford?
We have parking available at the back of the shop to unload donations. The nearest car park is the Marsh & Ham Car Park (Morrisons).
Read MoreWhere are the nearest places to park for your charity shop on East Street, Bridport?
We have on-street parking outside. We are also a short walk from the town’s main car parks.
Read MoreWhere are the nearest places to park for your charity shop on Portland?
There is on street parking directly outside the shop and a free council carpark less than five minutes walk away. We also have a bus stop less than a minute away with a frequent service to and from Weymouth.
Read MoreWhere are the nearest places to park for your charity shop on Trinity Street, Dorchester?
There is a layby outside of shop with Double Yellow Lines. The nearest carpark is the local Co op or Metered on street parking.
Read MoreWhere are the nearest places to park for your shop on South Street, Bridport?
Unfortunately, we don’t provide parking but there is a carpark 100 yards across the road for short or long stay hours.
Read MoreWhere do the complementary therapies take place?
Complementary therapies may take place in the Inpatient Unit in Dorchester, outpatient clinics, Day Services or within patient’s own homes.
Read MoreWhere will I been seen by a physio or occupational therapist?
The team work with people whilst they are staying in our Inpatient Unit, attending Day Services, or they visit them at home.
Read MoreRelated Questions
Who can attend Wellbeing Sessions?
Our sessions are open to patients, their carers or family members, and those experiencing bereavement. The sessions offer opportunities to meet like-minded people, receive peer support in a relaxed group environment, and build friendships and networks to continue beyond the sessions. There will also be a team of support workers and volunteers facilitating the sessions, always ready to provide a listening ear.
Read MoreWho do you provide your physio and occupational therapy services to?
We provide physio and occupational therapy services to anyone with a palliative care need who has been referred to Weldmar Hospicecare.
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Who works within the Allied Health Professionals team?
We have two Physiotherapists, three Occupational Therapists, and an AHP (Allied Health Profession) Assistant Practitioner.
Read MoreWill I always see the same member of the Weldmar at Home team?
It’s likely that you will see more than one of us during the time of your care. We are a small team, and you may see two or three of us depending on how long you’re being supported by the service, but it’s certainly not a case of someone new every time. We have put together a small pack so that you can get to know the different members of the team.
Read MoreWill my family also be supported by Weldmar at Home?
Yes. The care provided in the home by a member of the Weldmar at Home team is, of course, for the patient, but they are also there to listen to any concerns or worries from loved ones, and answer any questions. If necessary, family members and loved ones can be referred to our Family Support Services team.
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